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My order arrived damaged or contains the wrong itemUpdated 10 hours ago

Inspect your order when it arrives. Contact our support team using the contact form immediately if an item is damaged, defective, or incorrect. Include your order number and a description of the problem so our team can review it.

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Need more help? Fill out our contact form to ask our team.

For order questions, include your order number, destination country and a description of the issue. For winemaking questions, include your kit name, batch stage, start date, temperature, specific gravity readings and any steps already taken.